shipping and returns

we are currently are only shipping within the united states. if you are international and interested in placing a large order or buying wholesale please contact us at info(at) and we will do our best to accommodate you.
a.k.e isn’t responsible for packages that arrive late. we work diligently to get your order shipped out as soon as possible upon receiving the order. however, please note that once your order leaves our shop we are unable to control possible delays due to inclement weather, etc.
once you have placed your order you will be emailed a tracking number that you can use to track your package.
we offer refunds or exchanges for all unused, undamaged merchandise with the original packaging.
used or damaged merchandise will not be refunded at any time.
you have 30 days from your order date to request a return.
returns are processed within 5-7 business days of package receipt.
refunds will be issued back to your original payment method.
shipping is non-refundable, except in cases where we have made a shipping error.
a.k.e. does not cover shipping. you are responsible for shipping costs on all returned products.
how to make a return or exchange:
please include your order number, first and last name, phone number, and reason for return, along with the product to be returnedreturns without a phone number are subject to a longer processing time which may result in a delay of fund reversal.
please send returns to:
a kind e m b r a c e
77 west 68th Street; 2B
new york, new york
attn: online order return
Order #_________________
how do I change or cancel my order?
once your order has been processed, we will be unable to modify the contents of your order.
changes in price, sale items and/or promotional codes are not valid on previous orders.
how do I know if my order was placed?
once you have completed your order, a confirmation email will be sent to the email address associated with your account.
if you believe that you have received defective merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love us, please contact at info(at) and we will gladly assist you.
our goal at a.k.e. is to make you happy!
we urge you to give us a call or send us an e-mail with any questions regarding your purchase or our online return policy.

retail locations

95 Main Street
sag harbor, new york 11963
+1 631-725-7248


kevyn zeller pilates studio
60 e 66th st #4b,
new york, ny 10065

norma jean pilates
26 goodfriend dr
east hampton, ny 11937

add your retail location here. contact us.


have a special request or issue with your order, email us with your comments.

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